Renewal Post Loss

This form should only be used to notify RST that you have not received a card that has been issued in a renewal. We will have sent you a delivery e-mail when your card was dispatched with instructions to use this form if it isn’t received.

The list of products that you can do this for and the dates can be found on the forms page.

If you have been sent a card for the below reasons then do not use this form, but email RST@raildeliverygroup.com confirming your full home address and which cards you haven’t received

as a new employee to the rail industry or

for a new family member to your record and we have advised we have recently posted it

* - Mandatory Field

Employee/Widow(er) Details

Title*

First Name*

Last Name*

NI Number*

Date of Birth*

Address 1*

Address 2

Town*

County

Postcode*

Home Phone

Mobile No

Email*

Work Email

Post Loss Details

If the card you haven’t received is not listed this means that the time period for reporting a post loss has either not opened or has passed. You will need to complete an XX35 for replacements where the window has passed. Please refer to the forms page details of post loss periods window.

Card you are reporting a post loss for

Please fill in details of who hasn’t received the card and any other details.

Post Loss Information

Only cards that have recently been issued as part of a renewal can be reported as a post loss using this form. The card/pass will be available to select in the form.
There are set timescales when a post loss can be reported so cards/passes can be re-issued free of charge.
Post loss timescales are shown on the Forms page. Once the period for reporting a post loss has passed you will not be able to use this form. You will need to complete form XX35 instead.
If the original cards issued in the renewal arrive after you have submitted this form, you must notify Rail Staff Travel. To do this, complete form XX46, attaching a photo of the original cards cut into four so they can be removed from your record.
If you later receive the cards you reported as not received and do not notify Rail Staff Travel this will be considered as a travel irregularity. Likewise it is a travel irregularity to use cards/passes you have previously reported as not received.

Declaration*

By checking this box:By submitting this form:

I confirm that all details provided are correct and at the time of submitting this form I have not received the cards/passes listed above.
I understand that if I later receive the cards I have reported as not received I must notify Rail Staff Travel immediately. Failure to do so will put mine and my families rail staff travel facilities at risk.
I understand that I am responsible for the correct use of my rail staff travel facilities ( and those issued to family members)and understand that such use is subject to the Conditions of Issue and Use which can be found at www.raildeliverygroup.com/rst/conditions-of-issue-and-use.
I further understand that Rail Staff Travel’s privacy information is available online at www.raildeliverygroup.com/rst/rst-privacy and that I have read it.

Signed by Employee:

Date:

Form - RenewalPostLoss - XX47 - This form is not valid for use after 31/03/2026

Once completed save the form with a filename of “YourLastname_Your Firstname_XX_ddmmyyyy” – where ddmmyyyy is the date that you send the form to RST). Then submit via email to rst@raildeliverygroup.com or your normal rail staff travel facilities contact point